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Industries · Plumbing

AI Receptionist and Answering Service for PlumbersThe plumber who answers at 2am wins the job.

Pipe burst emergencies don't wait for office hours. SMB Sidekick answers every call, triages every emergency, and gets your info before the callback — so you win the job before your competitor wakes up.

14-day money-back guarantee. Cancel anytime.

The 2am problem

Plumbing emergencies don't keep business hours.

01Pipe burst, midnight SaturdayHomeowner calls 5 plumbers in 3 minutes. First to answer wins. Voicemail loses.
02Can't answer under a sink4 feet into a crawl space. Phone rings twice. Goes to voicemail. Caller moves on.
03Estimate requests that disappearCalled for a quote. Left no voicemail. You never knew. Job went elsewhere.
The math

Three missed calls a day, and $40,500 a month is on the table.

/ 01
3
missed calls per day
Typical for a solo plumber under a sink or on a job
/ 02
$450
average job value
Across emergency, standard, and estimate calls
/ 03
$40,500
per month addressable
3 missed x $450 x 30 days of leaks

One captured emergency a month pays the subscription five times over.

Everything you need. Tuned for plumbing.

Every feature configured for the call patterns and stakes specific to your business.

Live Now
24/7 Emergency Answering

24/7 emergency answering. Every call gets through.

Answers in 2 rings, identifies emergency language, fires immediate owner SMS. Calm, professional voice — even at 2am.

AI voice ↘

“Hi, you've reached Ace Plumbing! I'm Rover, the after-hours sidekick. Sounds urgent — can you tell me what's happening so I can get the right tech to you?”

  • Always-on coverage, no rotation gaps
  • Sub-2-ring pickup
  • Immediate owner SMS on emergency intent
Live Now
Emergency Triage

Emergency triage. Know what you're walking into.

Three-tier triage: emergency · urgent · quote. Issue type, home type, and address collected before the SMS goes out.

AI voice ↘

“EMERGENCY — John at 204 Elm St, pipe burst in kitchen. He's shut off the main. Number: (760) 555-0133. Called at 2:14am.”

  • Emergency · Urgent · Quote classification
  • Issue, home type, and address collected
  • Configurable triage rules from dashboard
Live Now
Service Area

Service area qualification. Stop driving 90 minutes to dead ends.

Zip-code check before the intake. Configurable service area. Saves fuel, saves wasted callbacks.

  • Zip + radius configuration
  • Polite decline + referral language
  • Boundary cases routed to owner
Live Now
Pre-Job Intel

Pre-job intel. Everything the tech needs before arrival.

Issue type, home type, plumbing age, previous work, and preferred callback window — all captured before you call back.

  • Issue type + plumbing age
  • Home / condo / commercial flag
  • Previous-work context attached
Live Now
Google Reviews

Google reviews. Automated after every win.

24-hour post-job SMS goes to the customer with a direct Google link. Higher response than in-person asking. TCPA-compliant.

  • 24-hour post-job timing tuned for response
  • Direct Google review link
  • TCPA-compliant — opt-out honored
Coming Soon
Job Log · Coming Soon

Job log dashboard. Nothing falls through.

Emergency flags stay red until resolved. Repeat-caller context with prior job history surfaces automatically. Estimate queue in one view.

  • Emergency flags persist until resolved
  • Repeat-caller history attached on lookup
  • Estimate queue sorted by recency + value

How it works

Live in under 30 minutes. Seriously.

01

Forward your line

Existing number stays. Forward overnight, weekend, or 24/7. Live in minutes.

02

Set your service area + triage rules

Zip codes, emergency keywords, on-call rotation. Plug in your FAQ — license, brands, estimate fees.

03

Sleep through the next emergency

AI triages. You get the SMS only if it matters. The 2am job is already yours by morning.

Meet Rover · Powered by Claude

Meet Rover. Your AI sidekick — always on the clock.

Rover is the AI agent powering SMB Sidekick — built on Claude, Anthropic's frontier model. Every call your business takes, every summary it writes, every lead it captures, that's Rover working for you 24/7. And now you can talk to Rover directly from your dashboard.

01 · The Agent

Meet Rover. Your AI sidekick.

Rover is the AI agent that answers your phones, triages your emergencies, and captures your leads — 24/7. Built on Claude, Anthropic's frontier model. Branded as part of your team.

02 · Summaries

Rover writes the day's summary.

After every call, Rover reads the transcript and writes a plain-English digest: who called, what they wanted, what to do next. You read 4 sentences instead of 11 voicemails.

03 · Workspace

Rover works with you — live.

Open the AI Workspace in your dashboard. Ask Rover anything about your business. It reads your own call data, sentiment, and knowledge base — and answers.

Rover
Rover · AI Workspace· PLUMBING
Which zip codes are calling me most — am I missing service areas?
Rover
Rover · streaming

Top 3 zip codes this month: 92660 (38 calls), 92614 (24), 92625 (19). One outlier — 92657 had 9 calls, all declined for service area.

You might be leaving 92657 uncovered. Want me to draft a referral SMS template for that zip?

Source · your last 90 days of call summaries
Ask Rover about your business…
↑
What you'd ask

Ask Rover anything about your business.

→“Which zip codes are calling me most — am I missing service areas?”
→“How many 2am calls this month?”
→“Draft follow-up SMS for this week's estimate requests.”
→“Show me every emergency call where the caller wasn't booked.”
Last 90 days of call summaries
Sentiment trends
Missed call log
Your knowledge base
POWERED BY CLAUDE · ANTHROPIC  ·  ROVER ©2026 SMB SIDEKICKOpen the AI Workspace

Answer every call. Win every emergency.

Your AI answers tonight. Setup takes 10 minutes.

Get started
FAQ

Common questions.

Yes. Burst pipes, no water, sewage backup are flagged and prioritized; the AI can triage urgency before a callback happens.

Trained on your service area from setup; tells callers directly instead of guessing.

Yes, based on the rules you set — a slow drain isn't handled the same as no water in the house.

Only if you've provided pricing information; otherwise it takes the job details and gets a technician a real quote.

Takes a message with full details, texts you a summary immediately.

Fast. Home-services missed-call rates run high — ServiceTitan estimates around 62% of contractor calls go unanswered — and speed to first contact is one of the strongest predictors of winning the job.

How it works for plumbing calls

SMB Sidekick is your AI sidekick for calls, texts, scheduling, and customer follow-up.